Warranty Policy

At Zuno Spare Parts, we want our customers to purchase automotive parts with confidence. Some products sold through our website may include a manufacturer’s warranty or supplier-backed warranty. This policy explains how warranty coverage is handled.

1. Warranty Coverage

Warranty coverage depends on the specific product, manufacturer, and supplier. Where applicable, warranty details may be provided on the product page, in the product documentation, or at the time of purchase.

Not every product necessarily includes a warranty. Please check the product listing or contact us before purchasing if warranty coverage is important to you.

2. What a Warranty May Cover

Depending on the applicable warranty terms, coverage may include manufacturing defects or failures that occur under normal and intended use during the warranty period.

The exact coverage, duration, and available remedy depend on the relevant manufacturer’s or supplier’s warranty terms.

3. What May Not Be Covered

Unless the applicable warranty terms or law provide otherwise, warranty coverage may exclude issues arising from:

• Incorrect installation or installation by an unqualified person.
• Misuse, neglect, accidents, or physical damage.
• Unauthorized modifications or repairs.
• Normal wear and tear or routine maintenance.
• Use in conditions outside the product’s intended specifications.
• Incorrect part selection or vehicle incompatibility.

These exclusions do not override any rights customers may have under applicable consumer protection laws.

4. How to Make a Warranty Claim

If you believe a purchased product has a warranty-related defect:

1. Contact Zuno Spare Parts using the contact details on our website.
2. Provide your order number and proof of purchase.
3. Describe the fault and when it first occurred.
4. Provide photographs, videos, installation details, or other supporting information if requested.
5. Follow the instructions provided for inspection, return, or assessment.

Please contact us before sending a product back. Some claims may require inspection by the manufacturer or supplier.

5. Assessment and Resolution

After reviewing a claim, we will explain the next steps. Depending on the applicable warranty terms and the outcome of the assessment, a resolution may include repair, replacement, refund, or another remedy where available and required.

A claim is not automatically approved simply because a product has failed. The cause of the failure and the relevant warranty conditions may need to be assessed.

6. Return Shipping and Inspection

Shipping and inspection arrangements for warranty claims depend on the product, supplier, destination, and circumstances of the claim. We will explain any applicable arrangements before asking you to send the product back.

Customers should retain the original packaging and any relevant purchase or installation records where possible.

7. Manufacturer Warranties

Where a manufacturer or supplier provides the warranty, its terms may govern the duration, coverage, claim procedure, and available remedy. We will provide relevant warranty information where it is available to us.

The existence of a manufacturer’s warranty does not remove any mandatory rights customers may have against the seller under applicable law.

8. Consumer Rights

Nothing in this Warranty Policy limits or excludes any statutory rights, guarantees, or remedies that apply to your purchase under the laws governing the transaction.

9. Contact Us

For warranty questions or claims, contact Zuno Spare Parts through the contact details published on our website.

Please include your order number and a clear description of the issue so we can assist you.