Returns & Refunds

At Zuno Spare Parts, we want you to order automotive parts with confidence. If there is a problem with your purchase, please contact us so we can review the issue and explain the available options.

1. Return Eligibility

Return requests may be considered when an item:

• Arrives damaged or defective.
• Is incorrect or different from the product ordered.
• Does not match the product description in a material way.
• Qualifies for a return under the applicable warranty or consumer protection rules.

Items must meet the applicable return conditions. Some products may be excluded from returns due to their nature, installation, use, or supplier requirements, subject to applicable law.

2. Incorrect Parts and Fitment Issues

Before purchasing, customers should check the vehicle’s make, model, year, engine, and any relevant part number or specifications.

If you receive an incorrect item, contact us before installing or modifying it. We will review the order details and advise you on the next steps.

If a part does not fit your vehicle, please provide the vehicle details and product information so we can assess the situation.

3. Damaged or Defective Products

Please inspect your order upon arrival. If a product is damaged or defective, contact us promptly and provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging, where possible.

Please keep the original packaging until the issue has been reviewed. We will assess your request and explain the available resolution.

4. How to Request a Return

To request a return:

1. Contact Zuno Spare Parts through the contact details on our website.
2. Provide your order number and the reason for the return.
3. Include photographs or other supporting information if relevant.
4. Wait for return instructions before sending an item back.

Unauthorized returns may be delayed or refused where permitted by applicable law.

5. Refunds

Once a returned item has been received and assessed, we will inform you whether your refund request has been approved.

Approved refunds will generally be issued to the original payment method where possible. Processing times may depend on your payment provider or bank.

If a refund cannot be issued through the original method, we will contact you to discuss an appropriate alternative.

6. Exchanges and Replacements

Where available, an eligible item may be replaced or exchanged instead of refunded. The options will depend on product availability, the reason for the return, and the applicable return conditions.

7. Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return and the applicable policy and consumer protection requirements.

If you receive a damaged, defective, or incorrect product, contact us before paying to ship it back. We will explain the applicable arrangements.

8. Items That Have Been Installed or Modified

Automotive parts should be checked for compatibility before installation. Items that have been installed, altered, damaged through misuse, or returned without required components may be subject to additional assessment.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

9. Contact Us

For return, refund, or replacement requests, contact Zuno Spare Parts using the contact details published on our website.

Please include your order number so we can assist you efficiently.