Privacy Policy

At Zuno Spare Parts (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how information is collected, used, stored, and shared when you visit our website, browse our products, or place an order.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal and contact information

Name
Email address
Telephone number
Billing and shipping addresses

Order information

Products purchased or considered
Order details, transaction references, and purchase history
Delivery preferences and related customer service requests

Payment information

Payments may be processed by third-party payment providers. We may receive transaction confirmations and limited payment details necessary to manage orders. We do not intentionally store full payment card details on our website unless a properly secured payment system specifically supports this.

Technical information

When you visit our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, and interactions with the website. This may occur through cookies, server logs, analytics tools, or similar technologies, depending on the services enabled.

2. How We Use Your Information

We may use your information to:

Process and fulfil orders.
Arrange shipping and delivery.
Process payments, refunds, and eligible returns.
Respond to enquiries and provide customer support.
Confirm product compatibility when you request fitment assistance.
Maintain website security and prevent fraud.
Improve our website, products, and customer experience.
Send order updates and other service-related communications.
Send promotional messages where permitted by law and, where required, with your consent.
Meet applicable legal, accounting, and regulatory obligations.

3. How We Share Information

We do not sell your personal information to third parties.

We may share relevant information with service providers when necessary to operate our business, including:

Payment processors that handle transactions.
Shipping companies and delivery partners.
Website hosting, security, and technical support providers.
Analytics or marketing providers, if these services are used.
Professional advisers, regulators, or law enforcement authorities where disclosure is legally required.

We share only information reasonably necessary for the relevant purpose, subject to applicable law and the arrangements with our service providers.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions, remember preferences, maintain shopping carts, improve performance, and understand website usage.

Third-party services integrated into the website may also use cookies or similar technologies.

You can manage cookies through your browser settings. Some website features may not work properly if essential cookies are disabled. Where legally required, we will seek consent before using non-essential cookies.

5. Data Security

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and accounting records, resolve disputes, prevent fraud, and meet legal obligations.

When information is no longer required, we will take reasonable steps to delete it or securely anonymize it, where appropriate and permitted by law.

7. International Data Transfers

Some service providers may process or store information in countries other than the country where you live. Where personal information is transferred internationally, we will take steps required by applicable law to protect it.

8. Your Privacy Rights

Depending on your location and the laws that apply, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain information.
Object to or request restrictions on certain processing.
Withdraw consent where processing is based on consent.
Opt out of promotional emails.
Lodge a complaint with the relevant data protection authority.

To exercise an applicable right, please contact us using the details below. We may need to verify your identity before responding.

9. Third-Party Websites

Our website may contain links to third-party websites or services. Those websites have their own privacy policies and practices. We are not responsible for the privacy or security practices of third-party websites that we do not control.

10. Children’s Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, or legal obligations. The latest version will be published on this page with its updated date.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact:

Zuno Spare Parts
Website: https://partzuno.com
Email: support@partzuno.com (use this address only after creating and verifying it)

Please include enough information for us to understand and respond to your request.