Shipping & Delivery

At Zuno Spare Parts, we aim to make ordering automotive parts simple and convenient. This policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are processed after payment has been confirmed. Processing times may vary depending on product availability, order verification, and supplier arrangements.

If an item is unavailable or additional information is required, we will contact you using the details provided at checkout.

2. Shipping Destinations

Available shipping destinations depend on the product, supplier, and delivery arrangements. Please confirm that we can deliver to your location before placing your order if your destination is not listed at checkout.

International shipping may be available for selected products and destinations.

3. Shipping Costs

Shipping fees depend on the destination, package size, weight, and delivery method. Any shipping charges available at checkout will be displayed before you complete your order.

For products requiring special handling or international delivery, additional charges may apply. We will communicate any applicable costs before proceeding.

4. Estimated Delivery Times

Delivery times vary according to the destination, product availability, shipping provider, and customs clearance where applicable.

Any delivery estimate provided is for guidance and is not a guaranteed delivery date. Delays may occur because of circumstances outside our control.

5. Order Tracking

Where tracking is available, tracking information will be provided when your order has been dispatched. Please allow time for the shipping provider’s tracking system to update.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information when placing an order. Incorrect or incomplete addresses may cause delays, additional charges, or failed delivery.

Please contact us as soon as possible if you notice an error in your shipping details. Changes may not be possible once an order has been dispatched.

7. Damaged or Missing Items

Please inspect your order upon delivery. If an item arrives damaged, is missing, or does not match your order, contact our support team promptly with your order number, a description of the issue, and photographs where appropriate.

We will review the information and explain the available next steps.

8. Customs Duties and Import Taxes

For international orders, customs duties, import taxes, and other applicable charges may be imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Customs processing may also affect delivery times.

9. Contact Us

For questions about shipping, delivery estimates, or an existing order, please contact Zuno Spare Parts through the contact details provided on our website.

Please include your order number when contacting us about an existing purchase.